Terms of Service - East End Buds

Last Updated: September 27, 2026

Welcome to East End Buds (“East End Buds,” “The Buds,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of eastendbuds.com (the “Website”), including browsing, creating an account, purchasing products, using our delivery services, and communicating with us.

By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. Eligibility and Age Requirement

You must be legally eligible to purchase and possess the products offered through our Website.

By using this Website or placing an order, you confirm that:

You are at least 19 years of age, or meet the applicable legal age requirement where you are located.
You are legally permitted to purchase, possess, and receive the products you order.
All information you provide to us is accurate and complete.
You will not use our Website or products for any unlawful purpose.

We may request valid government-issued identification to verify age and eligibility. Delivery may be refused if appropriate identification cannot be provided.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, weights, strains, and other information displayed on the Website are accurate.

However:

Product appearance, colour, packaging, and labeling may vary.
Product availability may change without notice.
Product descriptions are provided for general informational purposes.
Product characteristics, effects, potency, and other information may vary between batches.
We reserve the right to correct errors or update product information at any time.

Product information should not be interpreted as medical advice or as a guarantee of any particular result or effect.

3. Responsible Use

Products sold through East End Buds are intended only for lawful and responsible use.

You agree:

Not to use products in a manner prohibited by applicable law.
Not to provide purchased products to individuals who are not legally permitted to possess or use them.
Not to operate a vehicle or machinery while impaired.
To keep products away from children, pets, and individuals who are not legally permitted to access them.
To follow applicable product packaging, labeling, and safety instructions.

East End Buds does not encourage illegal, unsafe, or irresponsible use of any product.

4. Accounts

Certain Website features may require you to create an account.

You are responsible for:

Providing accurate account information.
Maintaining the confidentiality of your login credentials.
Keeping your account information up to date.
All activity conducted through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where we reasonably believe the account is being used fraudulently, unlawfully, or in violation of these Terms.

5. Orders

When you place an order through the Website, you are submitting a request to purchase the selected products.

After an order is submitted, you may receive an order confirmation. An order is not considered fully processed until payment has been received and the order has been accepted by East End Buds.

We reserve the right to:

Accept or decline an order.
Cancel an order.
Limit quantities.
Correct pricing or product errors.
Request additional information before processing an order.
Refuse service where permitted by law.

If we cancel an order after payment has been received, any applicable refund will be handled according to our refund and cancellation policy.

6. Pricing and Payment

Prices displayed on the Website are subject to change without notice.

Available payment methods may include Interac e-Transfer and other payment methods made available by East End Buds from time to time.

For e-Transfer orders, payment instructions may be provided after the order is placed. You are responsible for following the payment instructions provided to you and ensuring that the correct amount is sent.

Orders may remain on hold until payment is received. Orders that remain unpaid may be cancelled.

We are not responsible for delays caused by incorrect payment information, incomplete transfers, banking delays, or payment services outside our control.

7. Shipping and Delivery

East End Buds may offer Canada-wide shipping as well as local delivery services in selected areas.

Shipping and delivery times are estimates and are not guaranteed unless expressly stated otherwise.

For shipped orders:

Orders are generally processed after payment has been received.
Orders may be shipped on the following business day, subject to weekends, holidays, payment confirmation, and operational circumstances.
Delivery times may vary depending on destination and the carrier.
Tracking information may be provided when available.
We are not responsible for delays caused by postal carriers, weather, incorrect addresses, service interruptions, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

8. Same-Day Delivery

Where same-day delivery is available, additional conditions may apply.

Same-day delivery may be subject to:

Delivery area.
Minimum order requirements.
Order cutoff times.
Driver availability.
Payment confirmation.
Valid identification.
Weather, traffic, or other circumstances affecting delivery.

For local delivery, customers may be required to provide valid identification upon delivery.

Orders placed after the applicable cutoff time may be delivered on the following day.

9. Delivery Refusal

We reserve the right to refuse delivery where:

The recipient cannot provide appropriate identification.
The recipient does not meet the applicable age requirement.
The delivery address cannot be verified.
The recipient appears to be impaired or unable to safely receive the order.
We reasonably believe the transaction would violate applicable law.
The order contains inaccurate or suspicious information.

Where permitted, any applicable refund or credit will be determined according to our refund policy.

10. Returns and Refunds

Because certain products sold through East End Buds may be consumable or otherwise subject to health and safety considerations, returns may be restricted.

Please review our Refund & Returns Policy before placing an order.

Where a return, replacement, refund, or store credit is permitted, customers may be required to contact us wi